Call Center Services
Call center services work great wonders in enhancing your overall client acquisition and retention. Customers always expect higher levels of service. For this, multisite contact centers are now the norm.
Built on the highly reliable voice capabilities of our call center services, Innova easily connects customers to the right agent at the right time. The result is lowered costs and an improved customer experience that help to transform your contact center into a revenue center. Innova is with you in every step – whether you’re a smaller, less formal, SOHO organization or a large organization that require call centers with sophisticated routing and reporting options, multimedia, self-service and outbound campaign capabilities.
- Telephone and Web-based Business development
- Telemarketing and Product Promotion
- Lead Generation/Qualification Management
- Campaign Management
- Market Research & Opinion Polls
- Market Surveys
- Welcome Calling
- Up-sale and Cross-Sale
- Customer Service
- Help Desk
- Level 1-2 Technical Support
Advantages of Outsourcing Call Center Services:
- Quality work and speedy turnaround times.
- Time diversity of call centers.
- Improved customer satisfaction.